Zendesk/ Freshdesk

We specialize in providing virtual assistant services for ticketing applications like Zendesk, Freshdesk, and Trengo. Our expertise lies in configuring these platforms for initial use, specifically focusing on Zendesk’s initial setup.

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Here’s what our Zendesk initial setup service includes:

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1. Support Address Mail Setup:

   • We’ll configure your support email address with proper SPF and CNAME DNS entries to ensure smooth communication.

2. Custom Triggers:

   • We’ll create custom triggers to automate actions based on specific events or conditions within Zendesk.

3. Custom Views:

   • Our team will set up custom views tailored to your organization’s needs, allowing efficient ticket management.

4. Custom Ticket Fields:

   • We’ll create and customize ticket fields to capture relevant information from your customers.

5. Zendesk Chat and Live Chat Integration:

   • We’ll set up Zendesk Chat on your website, enabling real-time communication with your customers.

6. Zendesk Chatbot Customization:

   • Our experts will customize the chatbot to handle common queries and provide instant responses.

7. Zendesk Sell Integration:

   • If you’re using Zendesk Sell (formerly Base), we’ll integrate it seamlessly with your Zendesk Support.

8. Zendesk Reports Customization:

   • We’ll configure reports and dashboards to track key metrics and performance indicators.

9. Help Center Page with Articles:

   • Our team will create a knowledge base within Zendesk, populated with helpful articles for your customers.

10. Third-Party Integrations (e.g., Shopify, Slack):

    • We’ll integrate Zendesk with other tools you use, such as Shopify or Slack, to streamline workflows.

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Feel free to reach out if you have any specific requirements or questions. We’re here to make your Zendesk experience efficient and effective! 🚀